Security Statement
Valley View Bank understands that the security of your personal and account information is important to you. We also understand that our continued success as a financial institution relies on both our ability to offer banking services to you in a secure manner as well as your responsibility in keeping any access codes, passwords or PINs secure. To assist us in offering these Web-based banking services in a secure manner, we employ a number of measures, which are described below. These measures allow us, among other benefits, to properly authenticate your identity when you access these services and protect your information as it traverses the Internet between your PC and Valley View Bank.
Log-In protection for the End User. Every end user must privately maintain a combination of a password and Log-In ID. Because the end user is assigned the original password by the bank administrator, IBS (Internet Banking System) forces the end user to change the password once logged onto the system and before any transactions can be requested. This forces the end user to establish an absolutely private password. If, in case the password is loss or forgotten the administrator will be able to reset a default password for the end user once Valley View Bank has confirmed your identity.
Three (3) strikes and you’re out. If an unauthorized person attempts entry into an end user’s account by trying to guess a Log-In ID, IBS will disable the password on the third incorrect attempt, thus invalidating the Log-In combination. If you accidentally activate this security feature by unintentionally mis-keying a password three times, you would need to call Valley View Bank to reestablish the password for that account. For example, a common mistake made by the end user is having the CAPS-LOCK on while keying in a password.
To further protect you, a timeout feature is used. This feature will automatically log you out of your current financial service session after a 10-minute period of inactivity on our site.
Valley View Bank also requires the use of secure browsers to protect you while you access our online financial services. More specifically, the personal and account information that flows back and forth between your PC and Valley View Bank must be encrypted while in transit – secure browsers are how we achieve this level of protection. Encryption is the process of scrambling information (typically for data transmission) so that it can only be reassembled in its original clear text format by someone who has the correct encryption key to do so. When used between you and Valley View Bank, this technology encrypts your personal information as you send it to us, which only Valley View Bank can decrypt. Likewise, when we send personal or account information to you, this technology encrypts it, which only you can decrypt. This is possible through a certified 128 bit secure server by VeriSign so that no unauthorized individuals can read or decipher the data.
Our server does not connect directly to the Internet. It is isolated from the network via a "firewall". All requests to the server are filtered through a router and firewall before they are permitted access to the server. A router is a piece of hardware that works in conjunction with the firewall, a piece of software, to block and direct traffic coming to the server. The router and software "firewall" define and limit access that "outside" computers have to Valley View’s server. The configuration begins by disallowing ALL traffic and then opens only when necessary to process acceptable data requests, such as sending customer requests to Valley View Bank.
Error Resolution Notice (Reg E)
In case of Errors or Questions About Your Electronic Transfers telephone us at 913-381-3311 or write us at 7500 W. 95th St., Overland Park, Kansas 66212 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
1) Tell us your name and account number (if any).
2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3) Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.
SEND INQUIRIES TO: Valley View Bank, Attention Bookkeeping
7500 W. 95th St., Overland Park, Kansas 66212
OR CALL: (913) 381-3311
Billing Rights Summary (Reg Z)
In Case of Errors or Questions About Your Monthly Statement
If you think your monthly statement is wrong, or if you need more information about a transaction on your monthly statement, write us on a separate sheet at Valley View Bank, 7500 W. 95th St., Overland Park, Kansas 66212 as soon as possible. We must hear from you no later than 60 days after we sent you the monthly statement on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights.
In your letter, give us the following information:
1) Your name and account number.
2) The dollar amount of the suspected error.
3) Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure about.
You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your monthly statement that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question.
VIP Payment Information
Circumstances under which finance changes will be imposed. A FINANCE CHARGE will be imposed at the time said checking account is presented with a check or a charge which causes the said checking account to be over-drawn. The FINANCE CHARGE will be imposed and added from the date of each such credit advance (constituting the loan) to the next date of billing and then from billing date to billing date, so that there will not be any time period within which any credit extended may be repaid without incurring a FINANCE CHARGE.
Method used to determine balance. The FINANCE CHARGE on the Revolving Credit Account is figured by applying the periodic rate to the average daily balance of the account including current transactions. The average daily balance is computed by adding the beginning balance of the account each day to any new advances or charges and subtracting any payments or credits and unpaid FINANCE CHARGE to obtain the daily balance; then by adding all of the daily balances for the billing cycle and dividing the total by the number of days in the billing cycle gives the daily balance.
How amount of finance charge will be determined. The amount of the FINANCE CHARGE is determined by multiplying the average daily balance by a periodic rate of .04931% per day by the number of days in the billing cycle. The corresponding ANNUAL PERCENTAGE RATE is 18%. This rate will be applied to the balance within the maximum line of credit as provided. The minimum FINANCE CHARGE is 50 cents for any one billing cycle. The periodic rate of FINANCE CHARGE per day and annual percentage rate may be changed by the Bank upon giving such notice as may be required by law.
Other charges. No other charges will be imposed for the use of the credit extended herein.
Home Equity Payment Information
When finance charges begin to accrue. Periodic FINANCE CHARGES for credit advances under your Credit Line will begin to accrue on the date credit advances are posted to your Credit Line. There is no “free ride period” which would allow you to avoid a FINANCE CHARGE on your Credit Line credit advances.
Method used to determine the balance on which the finance charge will be computed. A daily FINANCE CHARGE will be imposed on all credit advances made under your Credit Line imposed from the date of each credit advance based on the “average daily balance” method. To get the average daily balance, we take the beginning balance of your Credit Line Account each day, add any new advances and subtract any payments or credits and any unpaid FINANCE CHARGES. This gives us a daily balance. Then, we add up all the daily balances for the billing cycle and divide the total by the number of days in the billing cycle. This gives us the “average daily balance.”
Method of determining the amount of finance charge. Any FINANCE CHARGE is determined by applying the “Periodic Rate” to the balance described herein. Then we multiply by the number of days in the billing cycle. This is your FINANCE CHARGE calculated by applying a Periodic Rate.
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