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You Can Outsmart Email Fraudsters

You can learn to outsmart fraudsters before it's too late! There has been a recent nationwide increase in phishing and internet scams and we would like to take this time to give you some tips on how to prevent internet fraudsters from gaining your information. To avoid getting hooked:

  • Avoid replying or clicking on links in emails requesting personal information, account numbers, debit card/credit card numbers, internet banking logins, etc. Fraudsters often send emails pretending to be from your bank, a known retailer, government agency, etc. The phony sender asks you to click a link or reply to “confirm” your personal information for some made-up reason: your account has been closed, your information has been lost, your account has been disabled, etc.
  • Always compare the link in the email to the link in which you are directed. Don't cut/copy and paste a link from the message into your Web browser — phishers can make links look like they go one place, but that actually send you to a different site. When in doubt, log on to the official website, instead of “linking” to it from an unsolicited email.
  • Be cautious about opening any attachment or downloading any files from emails you receive, regardless of who sent them. These files can contain viruses or other software that can weaken your computer's security.
  • Contact the actual business that supposedly sent the email to verify if the email is genuine. If you need to reach an organization you do business with, call the number on your financial statements or on the back of your credit card. Be aware that Valley View Bank will never send an email or text message asking you to confirm your personal information. If you receive such a message, please contact us.
  • Use anti-virus and anti-spyware software, as well as a firewall, and update them all regularly. Don't email personal or financial information.
  • Never respond to spam as this will confirm to the sender that it is a "live" email address.
  • Have a primary and secondary email address - one for people you know and one for all other purposes.
  • Never purchase anything advertised through an unsolicited email.
  • Review credit card and bank account statements online or as soon as you receive them to check for unauthorized charges.
  • Forward possible phishing emails to spam@uce.gov– and to the company, bank, or organization impersonated in the phishing email. You also may report phishing email to reportphishing@antiphishing.org. The Anti-Phishing Working Group, a consortium of ISPs, security vendors, financial institutions and law enforcement agencies, uses these reports to fight phishing.
  • If you've been scammed, visit the Federal Trade Commission's Identity Theft website by clicking here.

At Valley View Bank, we take the security of our customer’s financial information very seriously. Our customers are valuable partners in reporting and helping to prevent fraud. If you have any questions or concerns, please do not hesitate to contact our Online Banking department at 913-381-3311.

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